![]() ![]() Take a support person to witness the conversation.Bring any proof of purchase and evidence of the problem, eg a copy of the original advert, any agreements or documents you signed, mechanical reports and photographs of the fault.What to expect when you approach the dealer To avoid your right to a remedy being affected, do not perform any repairs without first contacting the dealer. What to do if you have a problemĬontact the dealer and warranty insurer before you do anything else. Warranties usually have terms and conditions you must follow, eg the vehicle must be regularly serviced at an approved garage. This can be up to three years or 100,000 kilometres. For a new car, the manufacturer’s warranty will give you free repairs for most mechanical defects within the term of the warranty. If you bought an extended warranty or breakdown insurance, this may also cover you for any mechanical or other defects. If a faulty vehicle has caused damage to your property, you can also claim compensation. You must tell the dealer you are rejecting the vehicle within a reasonable amount of time. By rejecting the vehicle, you can get a refund or a replacement of the same or similar vehicle. If the fault is serious, eg it can’t be repaired for a reasonable cost, you can reject the vehicle. whether a reasonable person would accept the quality and condition of the vehicle.whether or not the fault is due to reasonable wear and tear.the age, type, price and condition of the vehicle at the time of purchase.Under the CGA, whether a dealer is responsible depends on: Generally speaking, if there is a fault with your car after purchase, and it’s not your fault, you can go back to the dealer to claim under the manufacturer’s warranty or under the CGA guarantees.Īlthough some dealers may state otherwise, there is no set time limit, eg one month, you have to return a faulty car or ask for faults to be repaired. Read more about the Consumer Guarantees Act (CGA) bought for re-sale or resupply in trade.bought for business use and the dealer has contracted out of the CGA.You are not covered by the CGA if your vehicle is: If one of your guarantees hasn’t been met, you have a right to go back to the dealer for a repair, and if circumstances permit, a replacement or refund. as described – match the description in advertising or anything the dealer said at the time.fit for purpose – either generally or to meet a specific purpose you told the dealer before you bought the vehicle.of acceptable quality – reasonable in look and finish, durable and safe.The CGA guarantees mean the vehicle should be: Read more about Buying a car from a dealerĬonsumer guarantees when you buy from a dealer (Note: a car market operator – sometimes called “a park and sell” operator) is not required to be a registered dealer. You have these rights no matter if you buy from a car dealer online, from a car yard or at an auction. This applies whether you pay cash, get the car as a gift or buy on lease or on finance. display an accurate Consumer Information Notice (CIN) on used vehicles.be registered and comply with the Motor Vehicle Sales Act (MVSA).comply with the Fair Trading Act (FTA) and not mislead you - if they sell online, they must tell you they are a car dealer.comply with the Consumer Guarantees Act (CGA), which gives you guarantees for new and used vehicles.This is because buying from a dealer gives you many more consumer rights than if you buy privately. If there’s a problem with your car after purchase and it’s not your fault, you have more options if you bought from a car dealer. ![]()
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